Effective date: 15th July 2025
This Privacy Policy explains how I collect, use, and protect your personal information when you visit or make a purchase from this website.
This website is operated by Meridian Ceramics, based in Greenwich, London, UK.
If you have any questions, please contact me at:
📧 contact@meridianceramics.com
1. What Information I Collect
When you use this website, I may collect the following information:
A. Information You Provide:
- Your name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment details (processed securely via Stripe — I do not store card information)
B. Automatically Collected Information:
- Your IP address
- Browser type and version
- Pages you visit and how you use the site (via cookies and analytics)
2. How I Use Your Information
I use your information to:
- Process and deliver your orders
- Communicate with you about your order
- Respond to enquiries
- Improve the website and user experience
- Comply with legal and tax obligations
I do not use your information for unsolicited marketing, and I will never sell or rent your data.
3. Who I Share It With
Your data may be shared with:
- Payment processors (Stripe) — to handle payments securely
- Delivery companies — to send your order
- Website tools (such as analytics or anti-spam services) — to help manage and improve the site
Each of these services only has access to the information they need to do their job and are GDPR compliant.
4. Cookies
This site uses cookies to:
- Make the website function (e.g. remembering what’s in your basket)
- Analyse site traffic (e.g. using Google Analytics)
You can manage or delete cookies through your browser settings. A cookie banner is shown on your first visit to allow consent.
5. Data Retention
- I retain your order information for at least 6 years for tax/accounting purposes.
- Any other personal data (e.g. contact forms) will be kept only as long as necessary.
6. Your Rights
You have the right to:
- Access the personal data I hold about you
- Ask me to correct or delete it
- Object to or restrict how I use it
- Withdraw your consent (where applicable)
- Complain to the ICO (Information Commissioner’s Office) if you believe your data has been misused
To exercise any of these rights, please email me at contact@meridianceramics.com.
7. Third-Party Links
This website may include links to other websites (e.g. social media or external articles). I am not responsible for the privacy policies or content of those websites.
8. Changes to This Policy
This privacy policy may be updated occasionally to reflect changes in how I operate or new legal requirements. The latest version will always be available on this page.